Do you find it difficult to ask your clients for payment?

Posted on March 30, 2015 by Nikki Lane

It is amazing how many practitioners, who are so confident performing their session, avoid eye contact and mumble when it comes to asking for money.

So why do highly trained, experienced practitioners struggle to ask for payment? It seems that the answer is mostly a lack of self-confidence.

Sure, we want to provide a healing and nurturing environment for clients but we, as practitioners, struggle to recognise that we are providing a professional service and our clients book an appointment expecting to pay for that service.

When you go to the shop and buy groceries do you expect to pay for them? Of course! And it’s the same with your business; people are coming wanting to pay you for your service.

So what can you do to make asking for payment easier?

  • Think of money as an energy exchange – it flows in and it flows out. Money is the commodity of respect in our society today, so allow people to respect you for your service.
  • Change your mindset around money; remind yourself that you are worthy of payment, you are worthy of charging a high price for your specialised service and you are worthy of asking the client for money.
  • Ask yourself the question “where else can my clients get this type of service?” The answer will be “not many places”. So the scarcity of availability of your service allows you to charge what you are worth.
  • For many practitioners the problem is that asking for money can feel at odds with the therapy they have just provided, feeling like an abrupt change in the tone of the session. If you fall into this category, sort out payment at the start of the appointment so you can both relax at the end.
  • Even better, consider asking for the money to be transferred into your account prior to the client attending your practice, but make sure they bring proof of transfer.
  • Offer your clients the option to pay in bulk for sessions and have a reward for this payment method eg. buy 6 get one free.
  • If you are still nervous, starting practicing asking for the money in front of a mirror or ask a friend to help you do some role playing; get them to pretend to be a client and practise asking for payment.

Implementing just a few of these hints will help take away the pain of asking your clients for payment.

 

What Others Are Saying

  1. Susan March 30, 2015 at 11:58 am

    Hi Nikki,
    I have a set price and a package deal. What do I tell a few clients that like to haggle over it when they are about to pay. Or they want special discounts for no reason? Saying they will bring me clients etc. I never question what a doc or professional has to charge so its rather bold, don’t you think? How to do I answer them?

  2. Nikki White March 30, 2015 at 12:01 pm

    Hi Susan,

    I totally agree how annoying it is that people feel that they can negotiate a price with us but will quite easily go to a doctor and and pay double without blinking an eye.

    I really feel that if you as the practitioner can believe in yourself and your worth and what you charge, you will exude this energy and people won’t question your fee.

    But if they do… don’t buy into a money discussion. You have set a price that is worthy of your service and you need to stick with it and believe in it. Go back to the worth and the benefits that the person will receive from your service. Remind them of where they are currently sitting and why they came to you in the first place. Remind them of what you can do for them and how they are going to feel after your session.

    If they still don’t feel it’s worth your current rate, let them go. They aren’t worth it and are not the kind of clients you want to attract. Letting these people go, creates the space for the people you do want to attract, the people who value your service and who want to pay you what you are worth.

  3. Kirana Haag April 2, 2015 at 9:57 am

    I love reading your articles, Nikki, they are, and this one again, always very informative and beautiful short and real. Thank you again for the reminder of the liberation to ask for money for my professional services. I am enjoying wealth. 🙂

  4. Kelly April 7, 2015 at 11:57 am

    Awesome article =) I don’t always have an issue with charging but there are some people where I do feel awkward but I do like these ideas.

    Helpful article thank you!!!

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